{"id":25370,"date":"2026-02-26T11:00:22","date_gmt":"2026-02-26T11:00:22","guid":{"rendered":"https:\/\/microvibenews.com\/?p=25370"},"modified":"2026-02-26T11:00:22","modified_gmt":"2026-02-26T11:00:22","slug":"bilts-new-ai-neighborhood-concierge-goes-head-to-head-with-amazon-to-win-home-based-commerce","status":"publish","type":"post","link":"https:\/\/microvibenews.com\/?p=25370","title":{"rendered":"Bilt’s new AI Neighborhood Concierge goes head-to-head with Amazon to win home-based commerce"},"content":{"rendered":"

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Good morning.<\/strong> \u201cHousing is the gateway for commerce,\u201d says Ken Chenault. He ought to know. As chairman and CEO of American Express from 2001 to 2018, he transformed the brand from being perceived as a credit card for the elite to a closed-loop network that could help small merchants grow their business and deliver personalized offerings to consumers because it handled both sides of a transaction.\u00a0\u201cPeople would say American Express was a card company,\u201d he told me earlier this week. \u201cI would say, \u2018We\u2019re not just in the payments business. We\u2019re a service platform, and the card is a form factor.\u2019\u201d<\/p>\n

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That\u2019s what attracted Chenault, now chairman and managing director of the VC firm General Catalyst, to take an interest in Bilt Technologies and founder Ankur Jain, ultimately becoming an investor and chair of its board. Through Bilt Rewards, launched in 2019, Jain enables 5.5 million renters (and now also homeowners) to get loyalty points for processing monthly payments through its platform, expanding to integrate restaurants, retailers, car services, fitness studios, pharmacies and other vendors. With the launch of Bilt Neighborhood Concierge this morning, which Fortune<\/em> exclusively covered, Bilt will let members reserve, pay, gain points and hop between different services without having to log into other apps.<\/p>\n

Jain says the goal is to \u201cturn the home into the hub for everything you do\u2014and buy\u2014around it,\u201d likening the agentic service to being in a hotel. \u201cWe can let customers wake up and say \u2018Hey, can you pay my rent for me, have eggs delivered to my apartment and make a reservation for dinner?\u2019\u201d<\/p>\n

The home is a battleground of commerce that few have yet to master but many increasingly want to own. Earlier this month, Amazon announced that it\u2019s making Alexa+ available to everyone in the U.S., a revamped version of the 11-year-old smart device that can handle multiple queries and act as an agent on your behalf to order repairs or an Uber. Earlier versions of Alexa failed to drive much purchasing, in part because it largely limited people to buying on Amazon.<\/p>\n

Chenault\u2019s fascination in home-based commerce goes back decades, saying he became interested in American Express in 1981 when its Warner-Amex joint venture launched a pioneering QUBE service that let people buy through their TV. \u201cThe infrastructure that powers Bilt\u2019s platform rewards everywhere you live,\u201d he says. \u201cHousing is the anchor and no one has been able to establish this anchor at scale. The commerce is tied to your residence and, now that concierge connects it all, it\u2019s frictionless. I always saw this as a neighborhood commerce platform.\u201d<\/p>\n

Contact CEO Daily via Diane Brady at diane.brady@fortune.com<\/em><\/p>\n

Top leadership news<\/h3>\n

Nvidia\u2019s blockbuster earnings<\/b><\/p>\n

The stakes<\/span> were exceedingly high<\/span> ahead of Nvidia\u2019s earnings Wednesday night and <\/span>the chipmaker valued at $4.8 trillion delivered<\/span>, with eye-popping quarterly <\/span>revenue and profit growth. \u201cIn this new world of AI, compute is revenues,\u201d <\/span>Nvidia Chief Executive Jensen Huang said<\/span>. \u201cWe have now seen the inflection of agentic AI and the usefulness of agents across the world and enterprises everywhere, and you\u2019re seeing incredible compute demand because of it.\u201d Investors still seem wary. Shares fell during the earnings call; they ended the day up 1.44%.<\/span><\/p>\n

3 common traits of outperforming companies<\/b><\/p>\n

New McKinsey research studied <\/span>61 companies that outperformed their peers from 2019 to 2024, including JPMorgan Chase, the insurance company Progressive and Walmart, and identified the three characteristics common to the winners. No. 1? They fund business growth through good times and bad. \u201cEasy to say, hard to do when money is tight, but these companies gulp hard and do it,\u201d <\/span>Fortune<\/span><\/i>\u2019s <\/span>Geoff Colivn reports<\/span>.<\/span><\/p>\n

The high stakes of Anthropic\u2019s Pentagon fight<\/b><\/p>\n

AI company Anthropic is facing a Friday deadline to remove restrictions on how the U.S. Department of War can use its technology or face the possibility that the Pentagon will take action that could cripple its business. The ultimatum constitutes perhaps the biggest crisis in the company\u2019s five-year existence, <\/span>writes Jeremy Kahn<\/span>. <\/span><\/p>\n

The markets<\/h3>\n

S&P 500<\/b> futures are down 0.08% this morning. The last session closed up 0.81%. The <\/span>STOXX Europe 600<\/b> was up 0.03% in early trading. <\/span>The U.K.\u2019s FTSE 100<\/b> was up 0.11% in early trading.<\/span> Japan\u2019s Nikkei 225 <\/b>was up 0.29%.<\/span> China\u2019s CSI 300 <\/b>was down 0.19%. <\/span>Hong Kong\u2019s Hang Seng<\/b> was down 1.44%. <\/span>South Korea\u2019s KOSPI <\/b>was up 3.67%.<\/span> India\u2019s NIFTY 50<\/b> was up 0.10%.<\/span> Bitcoin<\/b> was up to $68K.<\/span><\/p>\n

Around the watercooler<\/h3>\n

Exclusive: Startup aiming to break Nvidia\u2019s strangehold on AI data center workloads raises $10.25 million<\/span> by Jeremy Kahn\u00a0<\/span><\/p>\n

Jamie Dimon says society should start preparing for AI job displacement: \u2018Now\u2019s the time to start thinking about\u2019 it<\/span> by Marco Quiroz-Gutierrez<\/span><\/p>\n

Trump warns countries they could face something \u2018far worse\u2019 if they try to renegotiate trade deals. What options do they have?<\/span> by Nicholas Gordon<\/span>
<\/span>
<\/span>Forget job titles when you\u2019re in your 20s\u2014that was the best career advice Barack Obama gave his ex-speechwriter<\/span> by Orianna Rosa Royle<\/span><\/p>\n

CEO Daily is compiled and edited by Joey Abrams, Claire Zillman and Lee Clifford.<\/p>\n<\/div>\n

#Bilts #Neighborhood #Concierge #headtohead #Amazon #win #homebased #commerce<\/p>\n","protected":false},"excerpt":{"rendered":"

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