{"id":11988,"date":"2026-01-13T17:14:22","date_gmt":"2026-01-13T17:14:22","guid":{"rendered":"https:\/\/microvibenews.com\/?p=11988"},"modified":"2026-01-13T17:14:22","modified_gmt":"2026-01-13T17:14:22","slug":"thousands-of-monzo-bank-customers-report-app-outage","status":"publish","type":"post","link":"https:\/\/microvibenews.com\/?p=11988","title":{"rendered":"Thousands of Monzo bank customers report app outage"},"content":{"rendered":"

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Thousands of Monzo customers have reported having difficulties accessing the bank’s mobile app.<\/p>\n

Platform outage monitor Downdetector saw more than 4,000 reports from users complaining of problems on Thursday afternoon.<\/p>\n

The company has acknowledged “experiencing an issue” with its app – a web page displaying the status of Monzo services says the firm is “continuing to investigate this issue”.<\/p>\n

A Monzo spokesperson said it had activated a back-up banking service which meant customers could still make card payments.<\/p>\n<\/div>\n

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“After identifying some issues we instantly activated Monzo Stand-in – our fully independent backup bank,” they told the BBC. <\/p>\n

“As a result customers can still make payments with their card, withdraw cash, freeze their card, send and receive bank transfers and more.”<\/p>\n

“We are working on resolving this as soon as possible.”<\/p>\n

Many attempting to open the app shortly after 15:00 GMT on Thursday were met with a notice telling them “we’re experiencing issues”.<\/p>\n

This said the app “will not be fully functional” but other services, such as viewing account details and moving money between accounts, would be.<\/p>\n

However, some users attempting to access the app took to social media to complain to Monzo that they could not view funds, recent payments or make bank transfers.<\/p>\n

In posts seen by the BBC, some X users also told Monzo they had been unable to use their card or withdraw money.<\/p>\n

The BBC has asked Monzo for comment about these complaints.<\/p>\n

The company has more than 14 million personal and business customers across the UK.<\/p>\n<\/div>\n

#Thousands #Monzo #bank #customers #report #app #outage<\/p>\n","protected":false},"excerpt":{"rendered":"

Thousands of Monzo customers h… <\/p>\n","protected":false},"author":1,"featured_media":11989,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[242],"tags":[],"_links":{"self":[{"href":"https:\/\/microvibenews.com\/index.php?rest_route=\/wp\/v2\/posts\/11988"}],"collection":[{"href":"https:\/\/microvibenews.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/microvibenews.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/microvibenews.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/microvibenews.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11988"}],"version-history":[{"count":0,"href":"https:\/\/microvibenews.com\/index.php?rest_route=\/wp\/v2\/posts\/11988\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/microvibenews.com\/index.php?rest_route=\/wp\/v2\/media\/11989"}],"wp:attachment":[{"href":"https:\/\/microvibenews.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11988"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/microvibenews.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=11988"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/microvibenews.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=11988"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}