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Slackbot, the automated assistant baked into the Salesforce-owned corporate messaging platform Slack, is entering a new era as an AI agent. And Salesforce CTO Parker Harris hopes it will be as viral as OpenAI\u2019s ChatGPT.<\/p>\n
The cloud software giant rolled out the new version of Slackbot on Tuesday. This new AI agent version of Slackbot, which is generally available for Business+ and Enterprise+ customers, can find information, draft emails, and schedule meetings, among other things, all within the Slack platform, according to the company. It can also connect to, and interact with, other enterprise products like Microsoft Teams and Google Drive to find information if it\u2019s granted permission. This allows users to work across a handful of different common enterprise applications without leaving Slack.<\/p>\n
Salesforce, and its enterprise software competitors, are pouring resources into the development of AI products in a bid to preserve, and even grow, their market share. The remodeled Slackbot, which was originally announced at Salesforce\u2019s annual Dreamforce conference<\/a> in October, is just one piece of Salesforce\u2019s enterprise AI-heavy product plan<\/a>.<\/p>\n Harris told TechCrunch the next-gen Slackbot is completely different than what existed before; the company kept the name because it is already well known.<\/p>\n Harris added that Slack doesn\u2019t generally release new features. Instead, Slack typically issues updates to the product to help drive adoption, which makes Slackbot quite different from past product updates.<\/p>\n \u201cIt is an agent, it is a super agent that is your employee agent,\u201d Harris said. \u201cIt\u2019s powered by generative AI, and it is something that is highly crafted and highly curated to be an agentic experience that employees and users love.\u201d<\/p>\n Salesforce tests new products, like Slackbot, with its employees for months before they release them \u2014 Harris joked they like to drink their own champagne first. Slackbot has been the most adopted internal tool they\u2019ve released, he said.<\/p>\n Techcrunch event<\/p>\n \n\t\t\t\t\t\t\t\t\tSan Francisco<\/span> \u201cJust seeing the sheer active user count is a great sign we have hit on product-market-fit,\u201d Harris said about internal adoption. \u201cAdopted not mandated in corporations.\u201d<\/p>\n This is just the beginning of Slackbot\u2019s second bloom as an AI agent, Harris said. In the future, they want Slackbot to move beyond just a text-based agent only in Slack. He said they want to add voice capabilities in the future and the ability for Slackbot to browse the internet alongside its users.<\/p>\n \u201cI am very confident that investing in Slackbot is not only good for Slack, it will be incredibly good for the entire company,\u201d Harris said.<\/p>\n<\/div>\n
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\n\t\t\t\t\t\t\t\t\t\t\t\t\tOctober 13-15, 2026<\/span>\n\t\t\t\t\t\t\t<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n